Returns

If you no longer wish to keep your items you will have 14 days from the date of receiving your items to return your items back to us for a full refund. Return delivery charges are the responsibility of the customer.

To return an item, complete the returns form on your delivery note and enclose it with your parcel.

You can return your item subject to the following:

1. The item being returned must be unused, not damaged and in a saleable condition
2. The item must be returned in original packaging
3. The item must be returned to us within 14 working days of purchase
4. Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights, mankinis and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).

 

Returns Address:

Carnival House

Luton Enterprise Park

Sundon Park Road

Luton, LU3 3GU

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible but may take up to 28 days at busy times. Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.